Terms and Conditions

  • Return, Refund & Cancellation Policy

We value our customers and aim to provide a smooth shopping experience. Please read our policies carefully before placing an order.

  • Unboxing video is mandatory for return, refund & cancellation requests.
  • Return Policy
  • Returns are accepted only if an incorrect or damaged product is delivered.
  • Replacement or return charges will be provided at no extra cost only within 7 days after product delivery date.
  • Customers must notify us immediately after receiving the product to raise a return request.
  • Products that are delivered correctly and in good condition are not eligible for return.
  • Cancellation Policy
  • Orders can be cancelled only before shipment.
  • Once the order has been dispatched, cancellation requests will not be accepted.
  • Customers are encouraged to request cancellation at the earliest for timely processing.
  • Customers are requested to contact us for any cancellation requirement.
  • Refund Policy
  • A full refund will be issued if the order is cancelled before dispatch.
  • Refunds will also be processed for approved returns due to wrong or damaged products.
  • The refunded amount will be credited to the original payment method used at the time of purchase.
  • Refund processing time may vary based on the payment gateway or bank policies.
  • Shipping & Delivery Policy

We are committed to delivering your orders safely and on time. Please review our shipping policy below.

  • Order Processing
  • Orders are processed after successful payment confirmation.
  • Processing time may vary depending on product availability and order volume.
  • Orders are usually processed within 1 business days, excluding weekends and holidays.
  • Shipping & Delivery
  • We ship products to the address provided by the customer at checkout.
  • Delivery timelines may vary based on the customer’s location and courier partner.
  • Estimated delivery time is typically 3–7 business days after dispatch, depending on the destination.
  • Order Tracking
  • Once the order is shipped, tracking details will be shared via email or SMS.
  • Customers can use the tracking information to monitor shipment status.
  • Delivery Delays
  • Delivery timelines are estimates only and may be affected by factors beyond our control such as weather conditions, courier delays, or public holidays.
  • We are not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.
  • Damaged or Missing Items
  • If your order arrives damaged or with missing items, please notify us immediately upon delivery within 24 hours.
  • Customers may be required to share photos or an unboxing video for verification purposes.
  • Address & Delivery Issues
  • Please ensure that your shipping address and contact details are accurate at the time of placing the order.
  • We are not responsible for non-delivery due to incorrect address details provided by the customer.
  • Payment Policy
  • All online payments must be made only through our secure website checkout using the payment options displayed.
  • We accept Credit/Debit Cards, UPI, Net Banking, and other available online methods.
  • Orders are confirmed only after successful payment.
  • We do not store any payment or card details.
  • Customers are strictly advised not to make payments through any external links, phone calls, messages, or third-party communication.
  • Please ensure payments are made only via our official website or our official contact number.
  • We are not responsible for payments made to unauthorized or fraudulent sources.
  • Cash on Delivery (COD) orders may be paid in cash or via UPI, depending on the courier partner.
  • UPI payment may not always be available for COD, and acceptance is subject to the courier person’s facility.
  • Refunds, if applicable, will be processed according to our Return & Refund Policy.
  • Replacement Policy
  • Replacement requests are accepted only if the product delivered is damaged or incorrect after verifying by the team.
  • Customers must inform us immediately after receiving the order to request a replacement.
  • Approved replacements will be processed at no additional cost.
  • Replacement is subject to product availability.
  • Products that are delivered correctly and in good condition are not eligible for replacement.
  • Customers may be asked to provide photos or an unboxing video for verification.